IT managers might want to think hard about who is allowed this feature for talking to outsiders. Skype and Google offer similar UC features to Lync but not the desktop sharing where you can hand over control of your machine to the remote person. After all every transaction is logged so if you want to know who was talking to who, for example for disciplinary purposes with a rogue staff member, you can do.
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In my mind why would you want to constrain your staff and not give them full control over their comms. Features that allow quick and efficient transfer of information. These new Unified Communications tools offer far more powerful features than POTS. In your company you may have a receptionist who can screen calls but most people these days have their own direct number. In the old fashioned world of the plain old telephone system anyone can call anyone else. Locking down Lync makes it harder to access the people in your business.Ī business needs to think carefully about how it wants to work here.
Open Federation does mean that anyone could send call you or send IMs simply by using your work email address. You can either set Lync to “Open Federation” which allows everyone and anyone to contact you or restrict access to white listed domains only. He was surprised to get the IM because he was just piloting the technology and thought they had locked all communications down to internal users only. One of my first actions on getting Lync was to add a pal who is also a customer to my friends list and send him an Instant Message. All are used to talk to different communities and whilst there are some differences they typically all work well. There’s Timico’s own Genband based Outlook client, Google and Skype. I use a number of multimedia clients such as the one shown in the screenshot. ACS have not only integrated Lync but have done it using virtualisation which means you can deploy it within your own virtual infrastructure. We are using an all in one Lync box from Active Communications, This is a lovely appliance that removes the need to deploy the complexity of servers 1 that has been Lync (note innovative & brand new collective noun). Redwood now have it installed at a number of their customers and it is regularly used in communications between these companies and also with suppliers. The client itself is a feature of Microsoft’s Lync, something we decided to play with at Redwood following the UC Expo (UC = Unified Communications) trade show earlier this year.
We are obviously engaged in serious conversation as neither of us is smiling.
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This good looking boy in the screenshot is Terry Bowers, Head of Professional Services at Timico Technology Group business Redwood Telecommunications.
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